PRIVACY INFORMATION
Your Personal Health Information and your Medical Record may be collected, used and disclosed for the following reasons:
For communicating relevant information with other doctors, specialists or
health professionals
For follow up reminder/recall notices
For National/State or territory registers (eg. Immunisation data)
For State/Territory reminder systems, (eg poo-poke-post, or familial cancer registries).
Accounting/debt collection
Medicare claiming
Quality Assurance activities such as accreditation
For disease notification as required by law (e.g. infectious diseases)
For legal disclosure required by a court of law (e.g. subpoena, court order,
suspected elder abuse)
For research purposes (de -identified, meaning you are not able to be identified from the information given)
If you have any concerns or wish to restrict access to your personal health information please discuss these with your doctor or receptionist.
This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients for inspection.
To view our written privacy policy click here.
POLICY REGARDING PRIVACY OF PATIENT HEALTH INFORMATION
All patient health information is considered private and confidential, and therefore any information regarding individual patients must not be disclosed in any form (verbally, in writing, electronic forms inside/outside our practice) except for strictly authorised use within the patient care context at our practice or as legally directed.
“Health information” includes medical details, family information, patient demographics, billing history and financial records. Health information must not be accessible by the public.
Any information given to unauthorised personnel will result in disciplinary action, possible dismissal and other legal consequences. Our practice complies with Federal and State legislation.
This also means that if you are next of kin, we may need you to prove this under some circumstances, and if you are not next of kin, we will need evidence that the resident or their next of kin is happy for the release of confidential medical information
FEEDBACK AND COMPLAINTS
Our practice welcomes your feedback and suggestions. You can put them in writing and give them to the doctor on their rounds, or to staff at the facility who will pass them along to the doctor. You can also email admin@westkentishgp.com.
If you have an issue that you feel can be resolved with a phone discussion, please call 0437 034 714 to set up a time. If the issue is complex or something that you want a formal reply to, then we prefer if you put it in writing as this allows a more considered response addressing all aspects.
If you have a complaint please feel free to discuss it with our Practice Manager or your doctor.
If you feel you are not satisfied with the response from this practice, you can contact the Health
Complaints Commissioner at:
The Office of the Health Complaints Commissioner.
GPO Box 960, Hobart TAS 7001
Toll Free: 1300 766 725
Fax: 6233 8966
Kentish GP Service 